Privacy Policy

Introduction

At TopTrust Microfinance Bank ("we," "our," "us"), your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1. 1 Personal Information

We may collect personal information that you voluntarily provide to us, such as your:

Name Contact information (email, phone number, mailing address) Account information (bank account details, identification numbers) Transaction details

1. 2 Non-Personal Information

We may also collect non-personal information automatically when you interact with our website, including:

IP address Browser type Operating system Browsing history (pages visited, time spent on our website)

2. How We Use Your Information

We use the information we collect to;

Provide banking services and process transactions Personalize your experience with our services Communicate important updates and promotional information Improve our website, services, and customer support Ensure compliance with legal and regulatory requirements

3. How We Share Your Information

We may share your personal information in the following ways:

With third-party service providers: To assist in providing our services, such as payment processors, IT service providers, and marketing partners. With regulators and law enforcement agencies: To comply with legal requirements or protect the rights, property, and safety of TopTrustMFB, our customers, or the public. With your consent: We may share information with your approval for specific services or transactions.

4. How We Protect Your Information

We implement a variety of security measures to ensure the safety of your personal information, including:

Encryption of sensitive data Secure access controls Regular monitoring and updates to our security protocols

While we strive to protect your information, no online system is completely secure. We encourage you to take steps to protect your personal information, such as using strong passwords and keeping login credentials confidential.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

Access: You can request access to the personal information we hold about you. Correction: You can request corrections to inaccurate or incomplete information. Deletion: You can request the deletion of your personal information, subject to legal obligations. Opt-out: You can opt out of receiving promotional communications from us.

To exercise your rights, contact us using the information provided in the Contact Us section below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us improve website functionality, analyze usage, and personalize content. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

TopTrust Microfinance Bank
Email: support@toptrustmfb.com
Phone: +123-456-7890
Address: 123 Financial Street, City, Country

Last Updated:

October 2024